As hard as we try, occasionally the wrong size, scent, or product may find its way into your package. Please reach out to us at heirloomridge@gmail.com  with your Order Number within 7 days of receipt and we'll make sure the right products are on their way to your doorstep ASAP..

It takes 5 to 7 business days to process your order and ship to you.

If a product arrives broken or damaged, please send us a photo along with your order number to heirloomridge@gmail.com and we will be happy to send a replacement. A photo is required so we can file an insurance claim.